Order confirmation
Once we have received your order you will receive an email confirmation (not to be confused with a despatch notice), your goods will then be dispatched within 2 working days. Please note orders placed over the weekend will be processed on the Monday. To ensure you’re a-Toosh-a-Licious goodies arrive in tip-top condition we use the courier guy. Please note: During busy periods, where we have a sale/promotion running, you may experience a delay on our usual dispatch times. If you are in urgent need of nappies, send us a mail to [email protected] and if we can despatch sooner, we will.
Out of stock items
Should some of your items be out of stock we will contact you by telephone to notify you of when we expect them to be available. We will ask if you would prefer to wait until your whole order is ready before we despatch or if you would like us to send what is in stock only. It is therefore really important that you give us full contact details, daytime telephone and email are best.
Dispatch Notice
Once your order has been passed to the warehouse, packed and ready to go you will receive another email telling you your goods have been dispatched. You can expect to receive you’re a-Toosh-a-Licious nappies within 2 working days after this within the Gauteng area though some provinces may have a longer delivery time. Your tracking details will highlight your estimated delivery date. Please note: During busy periods, where we have a sale/promotion running, you may experience a delay on our usual dispatch times.
Attempted Deliveries
If no-one is in to sign for the order, our courier will leave you a notification card. You must contact the courier to rearrange delivery.
Attempted Deliveries returned to a-Toosh-a-Licious
If the courier company is not contacted to rearrange delivery, the goods will be returned to us. We will then contact you to arrange re-delivery and there will be a charge for this.
Loss, Damage & Non-Delivery
On the rare occasion a parcel gets lost in transit, we will resend the item once it has been confirmed lost by the Carrier. We will then pursue our loss with them. To support our claim we will require a letter from you stating non-delivery of your goods. If a delivery attempt is unsuccessful as a result of refusal at the delivery address, we will contact the customer to arrange re-delivery and in most instances charge a redelivery fee to cover costs. It is the customer’s responsibility to ensure that any security gate personnel are aware of expected deliveries.
Any order discrepancies must be reported within 48 hours of receiving your delivery. Any item which is damaged or faulty upon arrival, should be reported to us within 7 days of receipt so that we may take the appropriate action. At a-Toosh-a-Licious we are passionate about Customer Care and will deal with any problems which may arise on an individual basis and do our utmost to ensure customer satisfaction.
Collection of parcels
Collection of parcels can be arranged beforehand.
Parcels can be collected between 9 and 4 week days only. Collection will be at 35 Warwick Road, Chancliff, Krugersdorp, Gauteng.