Returns and Exchanges
We’re here to assist you the best we can.
Refunds can only be given if you have bought the nappies directly from a-toosh-a-licious.
Please note that postage charges are not eligible for a refund.
Your satisfaction is our number one priority. Sometime we buy the wrong size or the wrong color, or we simply change our minds… but that’s totally fine!
You can get a refund or an exchange within 30 days of your purchase date with a valid receipt. Since we sell items considered hygienic product, we cannot offer an open-ended return policy. Thank you for your understanding.
Refund and Exchange policy
- They must be in the original condition and packaging, unwashed and unused.
- It is the customers responsibility to return the goods to a-toosh-a-licious.
- Items must be returned within 30 days of initial purchase
- A valid proof of purchase from our website in your name must be supplied.
- It must be return to our warehouse within 30 days
- Shipping charges are not refundable, unless we made a mistake with your order to begin with.
- Return postage is payable by the customer.
Recorded delivery is advisable as a-toosh-a-licious cannot be held responsible for goods going missing in the pos.
Please note a-toosh-a-licious will not refund for goods that have been washed or used unless they are deemed to be faulty by us.
Gift certificates cannot be returned for a refund.
If you have a fault with your nappies and they are within the guarantee period:
Please contact us before sending any goods back to us. If we agree that the nappies are faulty and within guarantee we will give you an RGA code, (Return Goods Authorisation). When sending goods back please quote this code and include a covering letter with your full contact details, details of the fault and your invoice number. However where able, please send a photo of the fault first to [email protected] as this may save you having to return items to us.
In the first instance goods will be repaired or replaced wherever possible, refunds will only be given if replacement stock is not available, a suitable alternative is not available or a repair is not applicable.
We have sent you the wrong stuff…
We are human and sometimes we do make mistakes. Please check your order and notify us of any discrepancies within 48 hours of delivery. Give us a call or drop us an email and we will decide which return option is best. For larger parcels of 10 nappies or more it may be better to have the goods uplifted by our courier company.
Return goods to:
35 Warwick Road
We reserve the right to refuse returns or to charge you our fees and expenses if the product is received otherwise than in accordance with these requirements.
6 Month Guarantee
All a-Toosh-a-Licious products are covered by our 6 month guarantee. This covers fabric faults and workmanship for a period of 6 months from date of purchase. This does not cover damage caused to product by excessive laundering, for example using harsh stain removers, boil washing, continually tumble drying, adding vinegar or sodium bicarbonate to the wash. Excessive laundering can destroy elastic, make the fabric go bald, reduce the performance of you nappies, drastically reduce the lifespan and will render you guarantee void.
“Whiter than white simply ain’t right”! The nappies are there to catch waste and over time they may become stained or discoloured, this is to be accepted and is not a fault.